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{{Episode infobox
{{Episode infobox
|ep. name = The Last Tough Customer
|ep. name = The Last Tough Customer
|season = [[Season 16|16]]
|season = [[Arthur (season 16)|16]]
|aus = December 17, 2012<ref name="abc">http://www.abc.net.au/tv/guide/abc2/201212/programs/ZX8973A046D2012-12-17T153007.htm ([https://web.archive.org/web/20150111022538/http://www.abc.net.au/tv/guide/abc2/201212/programs/ZX8973A046D2012-12-17T153007.htm archived page])</ref>
|aus = December 17, 2012<ref name="abc">http://www.abc.net.au/tv/guide/abc2/201212/programs/ZX8973A046D2012-12-17T153007.htm</ref>
|us = May 6, 2013<ref name="ket">http://www.ket.org/episode/ARUR%20%20001606 ([https://web.archive.org/web/20150111021918/http://www.ket.org/tvschedules/episode.php?nola=ARUR++001606 archived page])</ref>
|us = May 6, 2013<ref name="ket">http://www.ket.org/tvschedules/episode.php?nola=ARUR++001606</ref>
|can = <!--May 6, 2013-->
|can = May 6, 2013
|prod. code = 1606a
|prod. code = 1606a
|writers = [[P. Kevin Strader]]<br>[[Peter K. Hirsch]]
|writers = [[P. Kevin Strader]],<br>[[Peter K. Hirsch]]
|storyboarders = [[Cilbur Rocha]]
|storyboarders = [[Cilbur Rocha]]
|prev. episode = [[Read and Flumberghast]]
|prev. episode = [[Read and Flumberghast]]
|next episode = [[Brain's Chess Mess]]
|next episode = [[Brain's Chess Mess]]
|number = 6a
|number = 6a
|image = The Last Tough Customer 032.png
|image = The Last Tough Customer_-_TCs at Ice Cream Shoppe.jpg
|titlecard = TLTC Titlecard.png|uk = April 15, 2013<ref>http://www.bbc.co.uk/cbbc/programmes/schedules/2013/04/15 ([https://web.archive.org/web/20130526035627/http://www.bbc.co.uk/cbbc/programmes/schedules/2013/04/15 archived page])</ref>}}{{EpisodeHeader|1|6|16}}
|titlecard = TLTC Titlecard.png|uk = April 15, 2013 <ref>http://www.bbc.co.uk/cbbc/programmes/schedules/2013/04/15</ref>}}
{{EpisodeHeader|1|6|16}}
==Summary==
==Summary==
:''The Tough Customers realize that it is time to quit bullying, but can Molly ever truly change her ways?''<ref>http://www.klru.org/schedule/episode/237120/</ref>
The Tough Customers realize it's time to quit bullying, but can Molly ever truly change her ways?
 
==Plot==
==Plot==
A girl is playing in the sandbox at the playground when two big kids come up to her and call her “Muffin Head” because she ties her hair in a bun right on top of her head. After some more name-calling, the older boy stomps on the girl's sand castle and the bullies walk away. Another boy runs to the girl and asks if she is okay, but she yells at him to get lost.
A little [[Molly MacDonald|red-haired girl]] is playing in the sandbox at the playground when two big kids come up to her and call her “Muffin Head” because she ties her hair in a bun. After a little more name-calling, the older boy stomps on the girl's sand castle and the bullies walk away. [[Otis|Another kid]] runs to the girl and asks if she is okay, but she yells for him to get lost. She unties her hair, climbs up the jungle gym, and begins to cry. The girl turns out to be Molly.
[[File:Preschool Molly.png|thumb|220x220px|Molly getting bullied]] She unties her hair, climbs up the jungle gym, and begins to cry. The girl turns out to be [[Molly MacDonald|Molly]].


<center>'''The Last Tough Customer'''</center>
<center>'''The Last Tough Customer'''</center>
[[Binky Barnes|Binky]] tries to swipe [[Fern Walters|Fern]]'s pudding, but [[Mrs. MacGrady]] tells Binky to get his own (since they're free). [[Rattles]] calls [[Arthur Read|Arthur]] names, but he and [[Buster Baxter|Buster]] grow bored and tell him to come back when they have new material. [[Slink]] threatens to throw a water balloon at [[George Lundgren|George]], but he uses reverse psychology and tricks Slink into hitting himself with the water balloon.


After the title card, [[Binky Barnes|Binky]] tries to take [[Fern Walters|Fern]]'s pudding in the cafeteria at school, but [[Leah MacGrady|Mrs. MacGrady]] tells Binky to get his own pudding, since they're free. Later in the school day, [[Rattles]] calls [[Arthur Read|Arthur]] “Four-Eyes” and asks if he is going to class, but [[Buster Baxter|Buster]] says that that insult was old in first grade. Then Rattles tries to come up with a new insult, “Big Glasses Molasses Kid”, but Arthur says that insult doesn’t even make sense, and adds, “Come back when you have some new material.” Rattles, [[Slink]] and Binky look surprised. At recess, Slink threatens to throw a water balloon at [[George Lundgren|George]], but George uses reverse psychology and tricks Slink into hitting himself with the water balloon.
At the [[Ice Cream Shoppe]], the [[Tough Customers]] eat frozen treats while they discuss their plans. Realizing that bullying isn't working anymore, they agree to re-brand and make a new image for themselves.


At the [[Ice Cream Shop]], the [[Tough Customers]] eat frozen treats while they discuss their plans at their "emergency meeting". Binky tells them that ever since their school became “bully-proofed”, kids are no longer afraid of them it seems like they don't even exist. So Binky proposes that they change, and adds, "From now on, no more bullying!" This shocks the others, especially Molly, because she states how they called themselves the Tough Customers for a reason: because they're tough. Slink also adds in that they're also customers. Binky tells Molly that bullying isn’t working anymore; as an example, Binky threatens to twist Brain into a pretzel if he doesn’t get a free scoop of ice cream, but Brain just laughs, saying that it’s physically impossible. Realizing that Binky is right about the fact that bullying isn't working anymore, Rattles suggests that they need to re-brand and make a new image for themselves. Then Slink asks what their new image should be, and Binky comes up with an idea.
They start exercising at the park, calling themselves the “Buff Customers.” After George laughs at Rattles for being unable to break a stick, Molly tells him he looks like a coat rack and that he can't read. George runs away, crying, and even Binky admits Molly was a bit harsh.


They start exercising at the park, and call themselves the “Buff Customers.” After George laughs at Rattles for being unable to break a stick, Molly tells him he looks like a coat rack and that he can't read, and George runs off crestfallen. Binky tells Molly that she was a little harsh to George, but she just says that calls it like she sees it, also stating that she told them the "Buff Customers" was a bad idea. Rattles agrees, stating that they're not cut out to be body builders and that he thinks he pulled his litysimus.
Realizing they need professional help, they seek [[Muffy Crosswire|Muffy]], who immediately requires that she receive''' '''75'''%''' of any profits the new, re-branded Tough Customers will make. Failing to find the right outfits at [[Care to Ware]], Muffy has [[Bailey]] custom tailor them at home. They have a photo-shoot in the Crosswire Mansion's library, and use the picture on a poster.


Realizing that they need professional help, they go to see [[Muffy Crosswire|Muffy]], who requires that she receives 75% of any profits that the new, re-branded Tough Customers will make. After failing to find the right outfits at [[Care to Ware]], Muffy has [[Bailey]] custom tailor them at home. They have a photo-shoot in the Crosswire Mansion's library, and use the picture on a poster.
Outside the Ice Cream Shoppe, “MCTC” (“Muffy Crosswire's Tough Customers”) perform a song, except for Molly. Afterwards, Molly throws her costume on the ground and tells Muffy that she wants the old club back. Pushing Muffy out of her way, Molly walks away with [[James MacDonald|James]] as Slink thinks of a new idea.


Outside the Ice Cream Shop, “MCTC” (“Muffy Crosswire's Tough Customers”) perform a song, except for Molly. Afterwards, Molly throws her costume on the ground and tells Muffy that she wants the old club back. Pushing Muffy out of her way, Molly walks off with [[James MacDonald|James]] as Slink thinks of a new idea.
At the [[Elwood City Public Library|library]], the "Shush Customers” demonstrate for [[Paige Turner|Ms. Turner]] what they plan to do: shush anyone who makes too much noise in the library. However, they go overboard and shush anyone who even turns a page too loudly. They even do this in the story area, where talking is allowed. Molly tells them their idea was even worse than Muffy's. She tells Binky the reason she's so stuck on bullying is because she wants respect. Molly then leaves with James, calling the other Tough Customers “losers” on her way out.


At the [[Elwood City Public Library|library]], the "Shush Customers” demonstrate for [[Paige Turner]] what they plan to do: shush anyone who makes too much noise in the library. However, they go overboard and shush anyone who even turns a page too loudly. They even do this in the story area, where Arthur says that talking is allowed. Molly tells Binky, Rattles, and Slink that their idea is even worse than Muffy's. Binky says to Molly that at least they're trying to change and asks her why is she stuck on bullying. Molly tells Binky the reason: because she wants respect. Molly then leaves with James, calling the other Tough Customers “losers” on her way out, making them sad and Arthur and the others in the story area shocked.
In the playground once again, James tells Molly he wants a drink of water. He pushes [[Amanda Holser|Amanda]] out of the way and calls her a loser. Shocked at James' behaviour, Molly demands he explain himself. He says he's just doing what he sees ''her'' do, leaving Molly even more shocked. Molly tries to apologize to Amanda, but she angrily looks back, climbs the jungle gym, and begins to cry just like Molly did all those years ago. Molly tells James to apologize, and he agrees, so long as she apologizes to all those she had bullied.


At the playground once again, James tells Molly that he wants a drink of water. He goes to the water fountain and pushes [[Amanda Hulser|Amanda]] out of the way, calling her a loser. Shocked at James’ behaviour, Molly asks James why he did that. James says he’s just doing what he sees ''her'' do, leaving Molly even more shocked. Molly tries to apologize to Amanda, but she angrily looks back, climbs the jungle gym, and begins to cry, just like Molly had done when she was younger. Molly tells James to apologize, and he agrees, so long as she apologizes to all of the kids she had bullied. She agrees.
Molly writes letters to George (and [[Wally]]), Muffy, and Binky explaining that she now wants to not just be respected, but liked. The Tough Customers reunite outside a [[Chickin Lickin']]. Calling themselves the “Tough Consumers", they lecture a customer about how unhealthy and overpriced the food is, and how the fast food restaurant underpays its workers.
 
Molly writes apology letters to George, Muffy, and Binky explaining that she now wants to not just be respected, but liked as well.
 
The Tough Customers reunite outside a [[Chickin Lickin']]. Calling themselves the "Tough Consumers", they inform a customer about how unhealthy and overpriced the food is, and how they underpay their employees, finishing the episode.


==Characters==
==Characters==
===Major===
===Major characters===
*[[Molly MacDonald]]
*The [[Tough Customers]]
*[[Binky Barnes]]
**[[Binky Barnes|Binky]]
*[[Rattles]]
**[[Molly MacDonald|Molly]]
*[[Slink]]
**[[Rattles]]
===Minor===
**[[Slink]]
*[[D.W. Read]]
===Minor characters===
*[[Arthur Read]]
*[[Arthur Read|Arthur]]
*[[Alan Powers|The Brain]]
*[[Alan Powers|The Brain]]
*[[Buster Baxter]]
*''[[Big Kid 1|Big Kid #1]]'' (flashback)
*[[George Lundgren]]
*''[[Big Kid 2|Big Kid #2]]'' (flashback)
*[[Wally]]
*[[Buster Baxter|Buster]]
*[[James MacDonald]]
*[[George Lundgren|George]]
*[[Muffy Crosswire]]
**[[Wally]]
*[[Leah MacGrady]]
*[[James MacDonald|James]]
*[[Little Boy]] (flashback)
*[[Muffy Crosswire|Muffy]]
*[[Big Kid 1|Big Kid #1]] (flashback)
*[[Mrs. MacGrady]]
*[[Big Kid 2|Big Kid #2]] (flashback)
*[[Otis]] (flashback)
*[[Fern Walters]]
 
*[[Amanda Hulser]]
===Background characters===
*Young Molly
===Cameo===
*[[Maryann]] (flashback)
*[[Jenna Morgan]]
*[[Alex]]
*[[Alex]]
*[[Mrs. Bickles]]
*[[Amanda Holser|Amanda]]
*[[Bailey]]
*[[D.W. Read|D.W.]]
*[[Emily]]
*[[Fern Walters|Fern]]
*[[Francine Frensky|Francine]]
*[[Jack Weasel]]
*[[Jenna Morgan|Jenna]]
*[[Liam]]
*[[Maria]]
*[[Miss Morgan]]
*[[Nancy]]
*[[Nancy]]
*[[Jack Weasel]]
*[[Bailey]]
*[[Francine Frensky]]
*[[Sue Ellen Armstrong]]
*[[Paige Turner]]
*[[Paige Turner]]
*[[Maria Pappas]]
*[[Ms. Morgan]]
*[[Sara]]
*[[Sara]]
*[[Liam]]
*[[Sue Ellen Armstrong|Sue Ellen]]
*[[Kyle]]
*''[[Unknown Female Adult Cat]]''
*[[Emily]]
 
===Mentioned===
===Mentioned characters===
*[[Rattles' father]]
*[[Rattles' father]]


==Songs==
==Songs==
*"[[Muffy Crosswire's 4 Open Hearts Tough Customers]]"
*”[[Muffy Crosswire's 4 Open Hearts Tough Customers]]”
 
==Trivia==
==Trivia==
*Big Kid 2 is voiced by Michael Yarmush, who was the original voice actor for Arthur from "Arthur's Eyes" to "Muffy Gets Mature", and the voice of Slink since "The Law of the Jungle Gym".
*In the ''Four Open Heart'''s song, they say "...a preteen's dream!". Though a preteen can be anyone below the age 13, it especially refers to one between the ages of 9 and 12.
*George shares his voice actress with the girl who bullies young Molly, so each voice actress bullies the other in this episode.
===Cultural references===
*This is [[Leah MacGrady|Mrs. MacGrady]]'s first [[9 Story Media Group]] appearance.
*Muffy dresses the Tough Customers in costumes like ''[[The Beatles]]''' from their album ''{{w|Sgt. Pepper's Lonely Hearts Club Band}}''. Binky dressed in sky blue as Paul McCartney, Rattles dressed in rose red as George Harrison, Slink dressed in hot pink as Ringo Starr, and Molly dressed in light green as John Lennon.
*In the ''Four Open Hearts'' song, they sing, "...a preteen's dream!" Though a preteen can be anyone below the age 13, it mainly refers to one between the ages of 8 and 12.
*One pose during the photo shoot resembles the album cover ''{{w|Help! (album)}} by [[The Beatles]].''
*It is revealed that Molly ultimately became a bully because she herself got bullied a lot when she was little.
*Another pose during the photo shoot resembles a scene from the ''Queen'' song "{{W|Bohemian Rhapsody}}".
*When [[Molly MacDonald|Molly]] was little and got picked on by very mean bullies, she went to the same preschool [[D.W. Read|D.W.]] goes to.
===Episode connections===
*'''4th Wall break:''' The car license plate outside the ice-cream shop reads 9STORY, referring to the ''Arthur'' production company for seasons 16-19.
*The bullies teasing Molly for her hair is like the Tibbles and D.W. in "[[D.W., Queen of the Comeback]]".
*'''Moral:''' Don't bully others for your own benefits, because if you do, someone will bully others when they grow up and bullying others is disgusting.
*Muffy dresses the Tough Customers in ''Sgt. Pepper'' outfits like she imagined with the ''[[Backstreet Boys]]'' in ''[[Arthur, It's Only Rock 'n' Roll]]''.
*'''Timeline:'''
*The Tough Customers meet somewhere other than the [[Tower of Pain]] to hold a meeting for change, like they did in “[[The Law of the Jungle Gym]].”
**The hat [[Ladonna Compson|Ladonna]] buys from [[Care to Ware]] in "[[Based on a True Story]]" is still in the store's window, so this episode takes place before "Based on a True Story."
*Like at the end of “[[Arthur's Big Hit]],” Binky decides to rebuild the club with a new goal. Instead of merely not hitting anyone like last time, Binky plans to stop their bullying altogether.
**This episode takes place after "Arthur's Eyes", as Arthur mentions how he got teased for wearing glasses.
===Errors===
===Errors===
*[[Maryann]] can be seen in Molly's flashback.
*[[Mary Ann]] can be seen in Molly's flashback.
*Muffy's gasping sound clip is used when Molly gasps as her sand castle is being destroyed.
===Episode connections===
*The bullies tease Molly about her hair. This is also what the Tibbles do to D.W. in "[[D.W., Queen of the Comeback]]."
*Muffy dresses the Tough Customers in ''Sgt. Pepper'' outfits like she imagined with the ''[[Backstreet Boys]]'' in ''[[Arthur - It's Only Rock 'n' Roll]].''
*The Tough Customers meet somewhere other than the [[Tower of Pain]] to hold a meeting for change, like they did in "[[The Law of the Jungle Gym]]."
*Like at the end of "[[Arthur's Big Hit]]," Binky decides to rebuild the club with a new goal. Instead of merely not hitting anyone like last time, Binky plans to stop their bullying altogether.
===Cultural references===
*Muffy dresses the Tough Customers in costumes like ''[[The Beatles]]'' from their album ''{{w|Sgt. Pepper's Lonely Hearts Club Band}}''. Binky dressed in sky blue as Paul McCartney, Rattles dressed in rose red as George Harrison, Slink dressed in hot pink as Ringo Starr, and Molly dressed in light green as John Lennon.
*During the photo sessions the Tough Customers (except Molly) make the flag semaphore signs for E-L-P, like [[The Beatles]] did on the cover of ''{{w|Help! (album)|Help!}}''.
*The other album cover spoofed is ''Queen II'' by ''{{W|Queen (band)|Queen}}'' (Binky as Freddie Mercury, Slink as John Deacon, Rattles as Brian May and Molly as Roger Taylor).
===Production notes===
===Production notes===
*The song in this episode was recorded on January 25, 2012.<ref>http://www.facebook.com/ArthurPBS/posts/10151201377230203</ref> So its possible this episode was produced in January 2012.
*The song in this episode was recorded on January 25, 2012.<ref>http://www.facebook.com/PBSArthur/posts/10151201377230203</ref>
*A special preview broadcast of this episode and "[[So Funny I Forgot to Laugh]]" was aired for North America on May 3, 2013 on Ovee.<ref>https://ovee.itvs.org/screenings/8i67v ([https://web.archive.org/web/20130515081654/https://ovee.itvs.org/screenings/8i67v archived page])</ref>
*This is [[Mrs. MacGrady]]'s first [[9 Story Entertainment]] appearance.
*A special preview broadcast of this episode and "[[So Funny I Forgot to Laugh]]" was aired for North America on May 3, 2013 on Ovee.<ref>https://ovee.itvs.org/screenings/8i67v</ref>


==Home Video==
===Storyline analysis===
'''DVD:'''
*The hat [[Ladonna Compson|Ladonna]] buys from [[Care to Ware]] in "[[Based on a True Story]]" is still in the store's window, so, this episode takes place before "Based on a True Story".
* [[Arthur Stands Up to Bullying]]


==Gallery==
==Gallery==
{{Main|The Last Tough Customer/Gallery}}
{{CollapsingGallery|
===Videos===
<gallery>
The Tough Customers Rebrand ARTHUR PBS KIDS|Short preview from the PBS YouTube channel.
PBS KIDS - ARTHUR Stands Up To Bullying (DVD Preview)|Short clip to promote the DVD, [[Arthur Stands Up to Bullying]]
Molly Apologizes ARTHUR PBS KIDS|Clip from near the end *SPOILERS*
</gallery>
===Promotional images===
<gallery>
417948 10152815272810203 1386315076 n.jpg|"Just another day at the office for the ARTHUR production team :)"<ref>https://www.facebook.com/photo.php?fbid=10152815272810203&set=a.501573345202.387485.43562115202&type=1</ref>
</gallery>
===Screenshots===
<gallery>
The_Last_Tough_Customer.png
Young Molly.JPG
CTW16.png
Molly4.png
Molly3.png
Molly2.png
Molly Before Being a Bully.png
The_Last_Tough_Customer_-_TCs_at_Ice_Cream_Shoppe.jpg
P01785p8 832 468.jpg
TLTC - MC4OHTC.jpg
674557_Kids-Mezzannine-16x9_ARUR1606_EpisodeA_16x9.jpg
The Last Tough Customer - shush.jpg
thelasttoughcustomerscreenshothelp_uk.jpg|'Help!'
thelasttoughcustomerscreenshotbr_uk.jpg|'Bohemian Rhapsody'
thelasttoughcustomerscreenshotb12_uk.jpg
1606a ArthurBully.jpg|"Hey, [[Fern]], [[Binky Barnes|I]] bet you don't want that pudding."
</gallery>}}


==References==
==References==
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[[Category:2012]]
[[Category:9 Story Media Group]]

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